Terms & Conditions

Welcome to our feeders24.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Feeders24’s relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Feeders24’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

SHIPPING POLICY

Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If the package is damaged or tampered, we request you to refuse delivery. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.

The products for which installation is provided for, (Eg. Coffee Vending Machine, Water Cooler, Water Dispenser, Freezer, Visi Cooler etc.) should not be opened by yourself, nor its packaging be opened or tampered with. Authorised personnel shall help in unboxing and installation of the product. In case, you choose to unbox the product or try installing the same, you shall do it at your own risk.

Product prices are exclusive of shipping charges. Customer can collect the product from our store. The shipping charges will be extra at actual, if we need to deliver,

Once order received from Delhi NCR, products will be shipped with 2 working days and then delivered within 5 to 7 working days.

CANCELLATION POLICY

1. You can cancel your order anytime within 4 hours after placing your order either by calling our contact numbers or writing to us on support@feeders24.com.
2. In such cancellation case, we will refund any payments already made by you for the order as per our refund policy
3. We do not take orders from outside Delhi NCR and if any order still comes in, we will cancel the order within 2 working days and then refund within 5 to 7 working days.

RETURN & REPLACEMENT POLICY

1. Some products are bound by the brand’s specific policies regarding repair, replacement and returns. These policies are binding on you.
2. It is not intention of Feeders24 to ship defective products to any of its customers. We stock only good quality products with us. However, if you still get defective products, we shall arrange repair of the product to restore its working or replace with machine
3. Request for refund or replacement must be raised within 7 calendar days of delivery of the product through email to info@feeders24.com.
4. Returns shall be arranged for pick-up through a logistic service partner. However, in the event the logistic service partner is unable to do so, a notification regarding the same shall be sent to you, for dispatching the product using a reputed courier in your respective area to the address mentioned in the notification. The freight charges for such products shall be reimbursed to you on successful receipt of product and verification of the same.
5. Returns are subject to verification and checks in order to determine the legitimacy of complaint/return. During pick-up, your product shall be checked for the following conditions:

6. Products may be rejected for return if they are not returned as per the conditions mentioned above. Products may also be rejected for return (for refund or replacement) if sent directly to the Seller by you without our approval for the same, in which case you waive any and all claims against feeders24.
7. If the product received does not pass the verification and checks, the product shall be shipped back to you.
8. Refund/replacement shall be issued to you only after the product is received and verification of the same.
9. Replacement is subject to the availability of the product and is limited to one request.
10. In case the replacement product is out of stock, a refund shall be initiated.
11. If the price of the replacement product is lower than the amount paid by you originally, a partial refund will be issued to you provided.
12. Products with passwords/locks should be returned unlocked/disabled.
13. Products that store personal information should be returned after deleting all personal information. Feeders24 shall not be responsible in any manner for any misuse or usage of such information.
14. Products sold as combos/sets cannot be replaced or returned individually.
15. Products should be carefully packaged so that there is no damage during transit.

REFUND POLICY

1. We may request for information/documents to verify your credentials before initiating the refund.
2. Once cancelled or order returned, refund will be processed in 2 working days and refund amount will be credited in 7 to 10 working days
3. If the payment mode has expired or is no longer valid, we will refund you through one of the modes mentioned above as agreed by you
4. All refunds shall be made in Indian Rupees only

Mode of Payment: We will initiate refund by the following modes: 

REPEATED RETURN REQUESTS

1. We reserve a right to impose such charges as is necessary to reimburse the expense of delivery and pick-up if we observe that you have a transactional history of repeated returns.
2. We also reserve a right to make the products ineligible for return or refund or replacement, if we observe a transactional history of repeated returns.
3. We may also notify that the facility of pickup for returns from you has been withdrawn, in which case, you will have to bear your own expense and logistics to return the product back to Feeders24.
4. The liability and risk of such returns shall be on you to establish your claim for return. Refund for returned products or replacement shall only be initiated if they pass through conditions mentioned above. If the product received fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.

FRAUDULENT TRANSACTIONS

You shall not be entitled to receive the product or refund or replacement of the same if we find that any transaction(s) by you have misused the Website/App to perform any action that is considered to be illegal, fraudulent, unlawful whether under any current legislation or not. Feeders24 reserves the right to hold on to and forfeit such amounts received from you or to be received from you at a later date, or claim such amount from you against any taxes, duties, penalties, interest, losses, damages, liabilities, costs, expenses, claims, orders, judgments and consequences arising from investigation or enquiry by government or internal to Feeders24.